c789 apkFrequently Asked Questions

When you register on c789 apk, you provide your username, email address, password, and mobile number. We use this information to create your account and send account notifications. Your email is verified immediately—you will receive a confirmation link and must click it to activate your account. Your mobile number is used for account recovery and withdrawal requests. During your first withdrawal, you will be asked to complete KYC (Know Your Customer) verification, which requires additional documents. Until KYC is complete, your account can deposit and play but cannot withdraw funds.

KYC verification on c789 apk requires a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or official letter). Photos of these documents are uploaded through your account. We review submissions within a standard verification window—most are approved within hours. Some requests require additional review if the documents are unclear or the information does not match your registration details. You can check your verification status in your account settings. If verification is rejected, our support team will email you with the reason and instructions for resubmission. Verification is required before your first withdrawal and applies regardless of jurisdiction.

Account preferences on c789 apk are adjusted in your Settings dashboard. You can change your email, password, mobile number, and notification settings. To update your password, go to Security settings and follow the reset flow. We send a confirmation email before any email change takes effect. If you wish to pause your account temporarily, contact our support team through the help centre. They can suspend your account for a specified period, preventing logins and new transactions. Note that suspending your account does not withdraw your balance—funds remain available when you resume activity. For permanent account closure, contact support and request account termination. Your balance will be offered for withdrawal before closure is final.

c789 apk does not charge fees on deposits or withdrawals. However, your payment provider (bank, DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet) may apply their own transfer fees or currency conversion charges depending on your method and account type. These are handled by the payment provider, not by c789 apk. When you deposit or withdraw, we show the total amount you will send or receive—this includes any applicable provider fees. Bank transfers via mobile banking, local payment, online payment, or e-wallet typically have no fee for standard transfers within Indonesia. Digital wallets and mobile banking payments are usually free but may vary by your wallet provider. Withdrawal amounts are not affected by c789 apk; we process your request to your payment method at the amount you request.

If a deposit or withdrawal does not complete, the status in your transaction history will show "Pending" or "Failed." For deposits: if payment fails at your bank or payment provider, funds are returned to your original account. Check your bank account or wallet (local payment, online payment, e-wallet, mobile banking) to confirm the money was refunded. You can retry the deposit immediately. For withdrawals: if a bank transfer is rejected by your bank (for example, due to a closed account or name mismatch), funds are returned to your c789 apk balance within a standard verification window. Contact our support team if you do not see a refund within the expected timeframe. We log all transaction attempts in your history so you can review what occurred. Incomplete transactions are never deducted from your balance permanently.

Promotion codes on c789 apk are entered in your account during registration or deposit. At registration, there is a field labelled "Promotion code" (optional)—enter the code before completing signup. If you have an active account and receive a promotion code, go to your Account menu, select Promotions or Offers, and paste the code in the designated field. The system verifies the code immediately. If the code is valid and you meet the eligibility requirements, the promotion is applied to your account. Inactive or expired codes will show an error message. Our support team can clarify code terms, including any minimum deposit or play-through requirements. Promotion codes are season-specific and often tied to Liga 1, Piala AFF, or Idul Fitri events—check the code terms to confirm availability.

c789 apk offers four main game categories. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with multi-camera studios and real dealers. Sportsbook betting covers football (Liga 1, Champions League, Piala AFF, Piala Indonesia), esports (Mobile Legends, Free Fire, PUBG Mobile), and other sports (MotoGP, badminton). Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each category is accessible from the main menu in the c789 apk app. You can browse available matches, tables, or slots and select an event to view odds and rules. All betting is conducted with funds in your account balance. Rules for each game or match are shown before you place a bet, and your transaction history records all activity.

To reach our support team by email, open the c789 apk app and go to Help or Support (usually in the menu or settings). You will see a Contact Support button—tap it to open a form or email draft. Describe your issue and submit. Our team monitors support emails and responds within a standard response window. You can also check your account for a support email address listed in the legal or contact section. When you contact us, include your username or email address associated with your account, a clear description of your issue, and any relevant transaction IDs or dates. This helps our team find and resolve your problem faster. You may also see a live chat option in the app—this is often faster for urgent questions.

Account security on c789 apk starts with a strong password—use letters, numbers, and special characters, and do not share your password with anyone. Enable two-factor authentication (2FA) in your account settings for added protection. If you suspect your account has been compromised, change your password immediately and contact support. Never enter your login details on unfamiliar websites or reply to emails asking for account information. c789 apk staff will never ask you for your password or PIN. Keep your mobile device updated and use a trusted network when accessing your account—avoid public Wi-Fi for sensitive transactions. Your transaction history is logged and encrypted, allowing you to review all activity. If you see unauthorised transactions, report them to our support team immediately. We investigate and may reverse transactions if fraud is confirmed. Always log out after your session, especially on shared devices.